| September 20, 2004
Business Mentors
140 Rocky Vista Terrace NW
Calgary, AB T3G 5G7
Gentlemen:
Well time is fast approaching our one-year anniversary
and I thought I would take a moment to express my
appreciation.
In the beginning when it was suggested that we should
hire and implement your business knowledge to our
business I was somewhat concerned and skeptical. I
did want our already successful business to become
an even better business, but for a consulting company
to help us would imply they already know and understand
all the aspects of a full service restoration company.
Our business is very unique as you are dealing with
clients that have sustained a small to large disaster
and their emotions are in turmoil. Our employees have
to understand, be compassionate, and they must determine
the client’s needs in the few moments during
the first meeting. As well we must also understand
our employee’s needs, they too are unique so
as to work in this industry of high stress and poor
environmental conditions. To become a great company
you must become more efficient with service, marketing,
management, and your understanding of the family life.
Getting back to the beginning when I was doubtful,
I took the time to find out who Business Mentors was
individually and corporately. I wanted to know who
the people I was dealing with were. These results
showed me the honesty that you will be dealt with,
the vast successful industry knowledge you will learn
from and if you follow their recommendation success
would be inevitable.
Personally speaking, I have been mentored to better
read and manage the business activities, the clients,
and my employees. Even better, I have learned to keep
above the line and to pickup the ball when it drops.
Some people have a tough time expressing their thanks
and I’m one, so I’ll say sincerely thank
you Business Mentors, with a special thanks to Ken
Tucker for your professional honesty in our business
and my personal life with family and friends.
Sincerely
Phil Rooney
General Manager
CRCS GENERAL CONTRACTORS
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