Business Mentors has developed a very comprehensive Operations Manual specific to the restoration industry. When we work in your company not only do we provide advice and assistance to improve your company, but we also implement systems and procedures that assure the new processes are applied and easily communicated.

Our operations manual is likely the most comprehensive set of systems and procedures in the industry, containing hundreds of pages. It covers at least ten subjects including: Administration; Emergency Services; Cleaning and Deodorization; Carpet Cleaning; Job Descriptions; Marketing; Customer Service; Orientation; Reconstruction; Safety; and Water Damage. Each section is filled with specific procedures, detailed systems and useful forms. This book is extremely valuable simply for the information inside. The best part of our Operations Manual is that as it is presented to your company, we train the individuals how to implement the individual programs. In the end, this is a valuable book that describes how your company operates. This becomes even more valuable the day you sell your company as you will have standard operating procedures that show how your company operates and is independent of the individuals performing the work.

In addition to the Operations Manual, we also have a Personnel Manual that includes: Personnel Appraisals; Employment Advertising; Coaching Appraisals; Detailed Job Descriptions that discuss expected performance from the performance appraisals; Company Meeting Agendas and more! These forms and systems have been created for over 15 positions in a restoration company. This detailed manual is a turnkey program for explaining expectations and improving performance of your entire team.