Our gift to The Marianists will go to an amazing school! The students from Our Lady of Nazareth Primary School in Nairobi, Kenya will assist in education and feeding 40 students. Read letter here.
March 13, 2012
Soaring to Great Heights of Customer Service by Phillip Rosebrook Jr., CR published in Cleaning Restoration,Published by the Restoration Industry Association February 2012 Vol. 49 No. 2.
"Customer service is not an activity or a department. Rather it is an attitude and series of
decisions. You can take steps in your business to provide exceptional customer service, and you may find that this is one of the lowest-cost and highest-impact changes that you can make in your business." Read full article here.
February 2, 2012
Philip Rosebrook, David Rosebrook and Phil Rosebrook Sr attended the inaugural meeting of the Property Insurance Conference Meeting on January 22, 2012.
The PIC is a group of restorers and insurance companies that will meet to discuss and address the collective needs of the group. According to Dale Sailer from Disaster Kleenup, "Our collective market segments – no less than a dozen – have never had a ‘safe’ forum to productively discuss industry issues. We have frequently talked about issues of concern within our segments, rarely across some of our segments, and never across all of our segments. Each of us run or work within organizations that aggressively compete in whichever markets we play in ‘back home’. We each want to win in those markets and that is good and appropriate. However we need to buy in to the simple premise that market efficiency drives profitability and effectiveness, and that together we can create greater efficiency through industry collaboration than we can through minimal dialogue in our individual silos. We have a wonderful chance to increase market effectiveness for all of us, and ultimately create a better customer experience, and I would hate to see that opportunity pass us by." The next meeting will take place in Orlando during the PLRB meeting - on April 15, 2012.
Phillip Rosebrook JR was quoted in the Nov/Dec issue of Cleaning and Restoration Magazine - in the link he discusses the positive impact of Martin King and the the Certified Restorer program on the restoration industry. http://www.nxtbook.com/ygsreprints/RIA/g22039ria_nov_dec/#/30
Look for Business Mentors at the Restoration Industry Leadership Summit - Look for us at booth 311
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Business Mentors is pleased to announce that we are a Bronze Procura sponsor for 2011-2012. We are very excited to sponsor with a the DKI organization for the 2011 - 2012 year. We feel a strong alignment with the values and direction of DKI in the marketplace and are pleased to announce this partnership.
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December 12, 2011
Dan Murray has been selected to be a member of the Restoration Industry Association's Certification committee. "I am happy to give back to an organization that has been instrumental in my professional development as a restorer," says Murray. Dan is a Certified Restorer (#134) and has been active in the RIA (formerly ASCR) for over 20 years.
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Ken Tucker and David Ellings were featured presenters at the recent PSA user’s conference in Phoenix, AZ. Ken gave the keynote presentation and talked about how to overcome challenges that you encounter in your personal life and your business and how to utilize these opportunities to craft your character and build a solid company. David Ellings talked about inefficiencies in your company. He also talked about how to address these inefficiencies and add to your bottom line.
Phillip Rosebrook JR is presenting at the 911Restoration conference in Los Angeles. He will be presenting on how to position your company and craft your marketing message to sell commercial restoration projects. He will also cover how to position your company to sell large restoration projects.
Business Mentors will be attending the Disaster Kleenup International (DKI) Insights Trade Show and Conference on January 23-25th in Austin Texas. Business Mentors can be found in the Foyer booth #2. Learn more about this event at www.insightsconference.com
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